QA Lead

Location: India-Remote

Work Timings: 12:30 PM to 9.30 PM IST

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Quick Company named LivePerson the #1 Most Innovative AI Company in the world.

You will:
- Lead, hire, and develop a team of QA Engineers (II and III) running regular 1:1s, structured career development conversations, and performance reviews.
- Actively participate in ongoing releases as the senior quality owner - tracking progress, unblocking the team, and holding accountability for the overall delivery of QA commitments across all active workstreams.
- Own the QA strategy across all assigned product areas and development teams,



ensuring test coverage standards and release governance processes align with engineering and business objectives.
- Oversee the QA release process across different development teams - ensuring all releases follow the Central QA process, quality gates are enforced, and sign-off conditions are consistently met before production deployment.
- Serve as the escalation point for complex defects, release-blocking quality risks, cross-team process conflicts, and resourcing concerns - and ensure the right stakeholders are engaged at the right time.
- Drive the automation roadmap: set coverage targets, evaluate frameworks, and ensure CI/CD integration steadily reduces manual regression effort.
- Attend and contribute to roadmap discussions, release planning, and retrospectives as a required participant.
- Build a culture of shift-left testing - embedding quality thinking into design, planning, and code review across all teams, not just the test phase.
- Coordinate QA pl

📌 QA Lead (India)
🏢 LivePerson
📍 India