Job Summary: Key purpose of the role is building up of ‘Ethical Sales Culture’ within Sales & Distribution verticals. Additionally, the role also ensures high level of Sales Quality for policies being on-boarded by Niva Bupa. Same is achieved by driving below broad activities:
- Monitor key sales quality parameters- through analysis, presentations, dashboards
- Appropriate action planning and sales behaviour correction in the field.
- Representation in Code and Ethics committee and end to end management of consequence management action on agents
- Spreading awareness on process circulars to last mile on recent process being launched and any change in process.
- Formulation of process notes for activities owned by Distribution Compliance.
- Conduct sales process reviews of all distribution channels.
Key Responsibilities
- Publish monthly Sales Quality Dashboard on key Sales Quality Parameters for all sales and distribution channels.
- Conduct Market Conduct Training on Ethical Conduct on periodic basis for Sales and distribution workforce.
- Monitor adherence on defined timelines for Agency Channel basis testing of regulatory requirements for business channels
- Managing end to end of AML Refresher Training for agents.
- Spreading awareness on process circulars to all Sales and Distribution employees on new process being launched and any change in process through educatory mailers.
- Inquiry Support & Consequence Management (Agents) –Render support to Fraud & Investigation team with regards to their inquiry on Sales & Distribution workforce. Also represent Sales & Distribution in Code and Ethics committee and end to end management of consequence management action on agents
- Sales Compliance Review – conduct review on sales practice & processes for all Sales & Distribution Channels. Develop & present recommendations & related review deliverables.
- Support and Guide business with their queries (Non Regulatory / Business Advisory) Manage enquiries with