To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs.
1. Equipment Maintenance
2. Customer Support
3. Service Documentation
4. Installation & Commissioning
5. Repeat Breakdown Reduction
Requirements
Area potential sheet for new manpower position
Branch
:
Noida
Dated:
03.07.2026
Deputation area :
Recent Delhi Metro
Area coverage (In KM)
100
Kms/ 286 Metro stations
Total Machine population
900
HPJ
- 50,E4043 -100,B4545-50, SD430-100,Flipper+ -100, W34P -140, Roots VAC -
200, Stream cleaner -10, I scrub -10, Back back - 50
Total High end Machine population
Nil
Last
one year Visit's of Branch
Customer segment
Commissioning
1390
FM
Customer
11
Warranty Sch Visit
756
Corporate
Customer
21
AMC Sch Visit
1604
Others
Service complaint
6121
Total calls :
9871
Total
Customer :
32
Average calls Per Month
823
Average calls Per Month Per Engineer
43
📌 Territory Service Executive (New Delhi)
🏢 Roots Group of Companies
📍 New Delhi
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