Amazon Data Services India Private Limited (ADSIPL) is looking to hire a highly motivated individual with best-in-class technical proficiency to provide remote support for our Edge data center.
About You:
You are someone who is highly autonomous, very detail oriented and possesses a very solid written & verbal communication skills. You are a high performing individual with a "can do" attitude.
Supervise with Colocation operators performing servicing or preventive maintenance
Assist in performing root cause analysis for operational issues
Perform first level trouble-shooting for facility and rack level events
You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to resolve issues & problems as they arise.
You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems.
Create CMs (Change Management Tasks) to enable changes and maintenance at sites
You will be required to provide remote support required by our internal teams.
Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
About the Role:
As an Edge Operations Tech at ADSIPL, you will get to maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out EDGE infrastructure monitoring and servicing servers, network and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.
Your day job will include:
Remote troubleshooting of Edge network and compute Infrastructure
Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support
The role has 24X7 shift rotation.
Coordinate in resolving data center facility issues
Coordinating remote hands & eyes for any site issues
Participating i
📌 2420355 Edge Data Center Technician (Mumbai)
🏢 half the sky
📍 Mumbai
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