Job Description:

We Are Hiring Customer Relationship Manager (CRM) In Ahmedabad.

Job Title: Customer Relationship Manager – Jewellery

Location: [Insert Location]

Department: Sales / Customer Service

Experience: 2–5 years (Jewellery or Retail preferred)

Reports to: Store Manager / Sales Head

Key Responsibilities:

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Develop and maintain strong relationships with new and existing customers.

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Provide personalized service to clients, understanding their preferences and purchase history.

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Handle customer inquiries, concerns, and feedback with professionalism and empathy.

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Maintain and update the customer database (CRM software).

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Coordinate with the sales and design teams to ensure customer requirements are met.

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Organize and follow up on client appointments, product viewings, and special events.





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Monitor customer satisfaction and work to improve service standards.

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Support in achieving monthly and annual sales and service targets.

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Resolve issues promptly to maintain customer loyalty.

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Promote new collections, offers, and services to key clients.

Qualifications:

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Bachelor’s degree in Business, Marketing, or related field.

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Experience in luxury retail or jewellery industry preferred.

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Excellent communication and interpersonal skills.

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Robust understanding of customer behavior and relationship building.

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Proficiency in CRM tools and Microsoft Office.

📌 We Are Hiring Customer Relationship Manager (Ahmedabad)
🏢 Mspire Ventures
📍 Ahmedabad