Key Roles & Responsibilities:
- Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
- Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
- Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
- Understand data and be able to interpret business logic.
- Renewals and expansions.
- Ensure that buildings are fully operational, and processes are running smoothly.
- End to end management of client relationship in respective centers.




- Extensive Team Management and Growth.
- Internal stakeholder management.

Skills & Qualification Required:
- BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees. MBA preferred.
- Strong client handling and relationship management skills with a very robust eye for detail.
- 6-7 years of experience in a B2B customer facing role with a good business acumen.
- 3+ years of people management experience is a must; experience managing teams of 5+ people is required.

📌 City Lead (Mumbai)
🏢 SmartWorks
📍 Mumbai