Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are seeking an Application Support Engineer with strong skills in .NET applications and Azure cloud services. The engineer will be responsible for handling incidents, debugging issues at the code level, and ensuring stable operations of enterprise applications. The role requires close collaboration with development and infrastructure teams to resolve problems and support ongoing releases.
Job title:

Application Support Engineer (.NET & Azure)
Job Description:

Key Responsibilities
Application Support & Debugging
- Act as first line of escalation for application incidents.
- Debug and troubleshoot issues in .NET (C#)



applications; implement code-level fixes where feasible.
- Work with development teams for complex escalations and provide detailed technical analysis.

Azure Environment Management
- Monitor and maintain application components on Azure (App Services, SQL Database, Storage, Redis, Key Vault).
- Troubleshoot connectivity, deployment, and performance issues.
- Support staging and production deployments with pre- and post-release validation.

Incident Handling & User Support
- Handle incoming tickets, track progress, and ensure resolution within defined SLAs.
- Document issues, fixes, and workarounds in knowledge base/runbooks.
- Provide explicit communication to stakeholders on status and resolution.

Testing & Validation
- Perform smoke and regression testing during deployments.
- Validate integrations, API communication, and access controls.
- Support QA teams in defect verification and release readiness.

Monit

📌 Application Support Engineer (Bengaluru)
🏢 Sagility
📍 Bengaluru