Description
Product Specialist – Oracle EBS Service Modules

Function: ERP Product / Global Service Technology
Level: Product Specialist
Reports To: ERP Operations Head, India & Asia

Position Summary

Drive the evolution of the Oracle EBS Service product landscape by delivering high-impact enhancements, improving service operations, and leveraging deep functional expertise across Oracle Service and Aftermarket modules. Act as a trusted functional advisor for complex and recurring service-related challenges while partnering with Product Owners to achieve global process convergence, operational excellence, and a standardized target operating model.

Key Responsibilities

Product Enhancement & Process Improvement
- Design and deliver regional Oracle EBS Service enhancements and process improvements.
- Translate business requirements into scalable, standardized solutions aligned with the global target operating model.
- Ensure enhancements support both regional operational needs and long-term enterprise objectives.

Global Standardization & Convergence




- Align regional solutions with global Service strategies and governance standards.
- Balance local operational requirements with enterprise-wide standardization objectives.
- Consolidate regional process variations into common Oracle EBS Service solutions to promote consistency and reduce complexity.

Functional Expertise & Support
- Provide expert-level support to ERP Second-Level Support teams on complex and non-standard service issues.
- Perform deep functional analysis, root-cause investigations, and recurring incident resolution.
- Support continuous improvement initiatives by converting operational challenges into sustainable product enhancements.

Product Roadmap & Prioritization
- Identify, evaluate, and prioritize enhancement opportunities across Oracle Service modules.
- Define scope, business value, and solution direction for future product initiatives.
- Ensure alignment of service enhancements with the orga

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