About Exotel

Exotel is a leading AI-first customer engagement platform and business-focused virtual telecom operator, powering over 70 million customer conversations every day across voice, messaging, video, and AI.

Founded in 2011, Exotel serves more than 6,000 businesses across India, Southeast Asia, the Middle East, and Africa through its Omnichannel Contact Centre, Communication APIs, and Conversational AI solutions. Trusted by leading enterprises across BFSI, Retail, Healthcare, Logistics, and Consumer Internet, Exotel enables businesses to deliver reliable, scalable, and intelligent customer experiences.

As we continue to scale our platform and customer base, we're building a world-class Professional Services organisation that delivers seamless enterprise implementations and accelerates customer time-to-value.

About the Role

As the Senior Manager – Skilled Services, you will lead Exotel's enterprise implementation and delivery organisation, ensuring successful onboarding and deployment of our Communication APIs, Contact Centre, and Conversational AI solutions.





This is a highly cross-functional leadership role responsible for driving operational excellence across multiple implementation teams while building scalable delivery processes, mentoring technical leaders, and ensuring predictable execution for enterprise customers.

You will work closely with Sales, Solutions Engineering, Product, Support, and Customer Success to ensure smooth project execution, manage critical customer escalations, and continuously improve delivery efficiency.

What You'll Do

Lead High-Performing Delivery Teams
- Lead and mentor a team of 20+ Implementation Engineers, Team Leads, and Solution Consultants.
- Build a culture of ownership, accountability, continuous learning, and customer obsession.
- Drive hiring, onboarding, coaching, performance management, and career development across the Professional Services organisation.
- Manage resource planning and capacity across

📌 Senior Manager – Professional Services (Gurugram)
🏢 Exotel Techcom
📍 Gurugram