Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our adaptable, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
About the Role
We are seeking a detail-oriented and empathetic Senior Customer Success Advocate to join the team. The Senior Customer Success Advocate plays a hands‑on role in helping customers successfully adopt Entrust’s Digital Security Solutions, spanning both security software and hardware‑backed technologies.
This role is focused on onboarding, technical enablement, and adoption, working closely with customers to ensure solutions are configured correctly,
value is realised early, and potential risks are identified quickly. SCSAs sit close to the product and are comfortable operating across tools, platforms, and security environments, supporting customers through proof‑of‑concepts and early production use.
As this is a growing Customer Success team, the SCSA will also help shape onboarding materials, repeatable enablement processes, and scalable engagement models—laying the foundations for how Customer Success operates at scale.
Key Responsibilities:
- Support the Customer Success Team in India in managing a global long-tail of accounts.
- Conduct data-based health checks, periodic check-ins with customers.
- Monitor customer usage and value indicators, flagging risks and opportunities.
- Respond to customer inquiries and coordinate with internal teams to resolve issues.
- Maintain accurate records of customer interactions and feedback. Be a customer champion
📌 Sr Customer Success Advocate (India)
🏢 Entrust
📍 India