Description
The Branch Manager will be responsible for the overall operational, financial, and administrative performance of the IVF centre. The role requires solid leadership, patient-centricity, team management, business development, and compliance oversight to ensure seamless branch operations and achievement of organizational goals.

Key Responsibilities

Patient Experience & Service Excellence
- Ensure high patient satisfaction, optimum efficiency levels, low error rates, and service delivery as per defined quality standards.
- Monitor and enhance the overall patient journey at the branch.
- Ensure timely patient follow-ups through the team.
- Resolve patient concerns related to billing, counselling, and services, escalating matters when required.
- Build and maintain robust relationships with patients.

Team Leadership & People Management
- Recruit, train, mentor, and monitor the Front Office team.
- Drive team productivity, morale, and performance.
- Conduct regular team meetings, brainstorming sessions, and floor rounds.




- Initiate training and development programs for team members.
- Manage duty rosters, leave planning, and manpower allocation.
- Foster a culture of accountability, innovation, and teamwork.

Branch Operations Management
- Take complete ownership of branch operations and performance.
- Ensure smooth functioning of front office, counselling, cashiering, and patient management processes.
- Monitor appointment scheduling and operational workflows.
- Improve efficiency of counselling and IPL services.
- Monitor OT case TAT and other operational KPIs as per NABH standards.
- Ensure process adherence across all departments.

Revenue & Financial Management
- Accountable for branch revenue, profitability, P&L;, and EBITDA performance.
- Monitor cashiering records and billing processes to minimize errors.
- Identify and prevent billing leakages through continuous process improvement.
- Resolve billing discrepancies through effective cross-functional

📌 Branch Manager (Hosur)
🏢 xponentiate
📍 Hosur