Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you

The opportunity

Product and Learner Support Specialist supports the delivery of high-quality client learning experiences by configuring and managing learning products and programs. This role also provides Tier 1 technical support, training, documentation, and quality control. The position will require close collaboration with cross-functional teams to meet client needs. Experience with the D2L Brightspace platform and basic HTML is a plus. Success in this role is driven by attention to detail, initiative, transparent communication, and a willingness to support team members to achieve exceptional client outcomes.

Key Responsibilities:
- Provide support to client teams in delivery of first-class learning experiences for clients, including, but not limited to, learning portal set-up and configuration, portal training,



documentation, Tier 1 technical support, and quality control.
- Become an expert in the workings and use of our program delivery platform.
- Coordinate with other HBP colleagues (e.g., Client Success, Technical Support, etc.) to execute on client portal needs and deliverables.
- Confer with team members and other HBP colleagues on developing portal building processes, best practices, documentation, and supporting materials.
- Aim to continually improve team processes and procedures; follow and reinforce accepted processes.
- Participate in team meetings by communicating updates, sharing feedback, offering new ideas, communicating challenges, etc.
- Be proactive about looking for risks and mistakes/errors before they happen, as well as opportunities for improvement, and be bold in raising them.
- Use HBP systems and tools to support knowledge management, data gathering, financial analyses, and produc

📌 Product & Learner Support Specialist (Gurugram)
🏢 Harvard Business Publishing
📍 Gurugram