Location: Bangalore, Karnataka, India

Work Model: Hybrid — 2 days in office / 3 days remote (subject to change)

Working Hours: US hours (aligned to Pacific or Eastern Time)

Reports To: Support Manager About the Role

As a Support Specialist at SeekOut, you’ll be the frontline resource for users of our recruiting platform — resolving technical issues, managing user access, supporting integrations at a configuration level, and keeping internal support operations running smoothly. This is a hybrid role based in Bangalore, Karnataka, India, working US hours and reporting directly to the Support Manager.

The ideal candidate is detail-oriented, highly organized, and comfortable independently operating within a complex SaaS environment. You will handle L2/L3 support escalations, requiring deep technical knowledge and the ability to resolve advanced, multi-faceted customer issues with minimal supervision. You should be equally comfortable working across Intercom, Jira, Mixpanel, Salesforce, Slack, Zoom, and Microsoft 365 while collaborating cross-functionally with Customer Success,



Implementation, Product, and Engineering teams.

What You’ll Do

Customer Support & Case Management
- Deliver timely, accurate support to customers via chat and email through Intercom
- Conduct live troubleshooting sessions via Zoom
- Clearly document customer issues and their resolutions
- Maintain solid CSAT scores and consistent response time performance

Ticketing & Escalation
- Create and manage Jira tickets for bugs and engineering requests
- Gather detailed troubleshooting context prior to escalating issues
- Track ticket progress and keep customers informed throughout the resolution process
- Partner with Product and Engineering teams on issue triage and follow-through

User Access, Email Integration & SSO Troubleshooting
- Guide clients through connecting their email accounts to SeekOut Outreach campaigns and configuring ATS integrations at the account level
- Diagnose and resolve S

📌 Customer Support Specialist (Bengaluru)
🏢 seekout
📍 Bengaluru