Responsibilities
• Manage day-to-day terminal operations including passenger processing, facilities, and services.

• Ensure compliance with aviation regulations, safety standards, and security procedures.

• Coordinate with airlines, ground handling agencies, security agencies, customs, immigration, and concessionaires.

• Monitor terminal performance, passenger flow, and crowd management during peak and irregular operations.

• Oversee maintenance, housekeeping, and infrastructure readiness of terminal buildings.

• Implement emergency response plans and manage incidents, disruptions, and crisis situations.

• Manage terminal budgets, operating costs, and resource allocation.

• Ensure high standards of customer service and handle passenger complaints and feedback.

• Supervise, train, and evaluate terminal operations staff and contractors.

• Support implementation of new technologies,



systems, and process improvements.

Safety and Security Responsibilities

• Enforce safety management systems (SMS) and occupational health & safety standards.

• Coordinate terminal security operations and audits.

• Ensure preparedness for emergencies including fire, medical, security, and evacuation scenarios.

Qualifications
• Bachelor’s degree in Airport Management, Aviation, Engineering, Business Administration, or related field.

• 8–12 years of experience in airport operations or terminal management.

• Solid knowledge of airport regulatory requirements (DGCA / ICAO / IATA standards preferred).

• Experience managing large teams and multiple stakeholders.

📌 Terminal Incharge (Mumbai)
🏢 Adani
📍 Mumbai