MP&L; and Customer Service Team Leader is responsible for executing and continuously improving MP&L; (Materials Planning & Logistics) operations within MHXX. The role ensures alignment with global supply chain strategies while driving operational excellence in forecasting, inventory management, logistics planning, and customer service. This position plays a key role in enabling end-to-end supply chain visibility, optimizing service levels. The role requires cross-functional collaboration with key internal and external stakeholders, including GBTS, Customer Service, and 3PL providers, to drive operational efficiency, innovation, and customer satisfaction
Main Tasks
Strategy & Continuous Improvement
- Define and execute the MP&L; strategy for MHXX in alignment with global supply chain and business priorities.
- Drive continuous improvement and innovation across all MP&L; processes to enhance efficiency, reduce costs, and improve service levels.
Inventory & Performance Management
- Develop and implement inventory strategies for MHXX Distribution Centers.
- Drive prioritization and escalation processes for inventory-related challenges and ensure timely execution of mitigation measures.
- Establish robust systems for tracking backorders and executing recovery plans to meet customer commitments.
End-to-End Supply Chain Execution
- Implement and manage End-to-End (E2E) control towers to monitor and enhance delivery performance in MHXX.
- Align supply chain operations with supplying plants, ensuring seamless coordination of inventory flow and fulfillment.
- Collaborate with the Distribution and Transportation Team to synchronize forecast-to-DC processes and optimize distribution strategies.
- Partner with GBTS (Global Business & Technology Solutions) to ensure seamless integration of technology solutions for data processing, customer service, and other shared services.
- Cooperation with the BU / Sales and implementing/adopting global standards.
Customer Serv
📌 Logistics Planning& Fullfillment and Customer Service Team Leader (Bengaluru)
🏢 Mann+Hummel
📍 Bengaluru
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