About Us:
Biotage is a global life science company headquartered in Uppsala, Sweden, with offices in the US, UK, Europe, China, South Korea, Japan, and India. Biotage supports the work that drives progress in life science and improves human health, serving customers across drug discovery and development, analytical testing, and water and environmental testing.
The Opportunity:
We have an exciting chance for a Service Manager to lead and manage the service business organisation for Biotage India.
This is a high-impact leadership role with the opportunity to shape a growing service business in one of the world's fastest-growing life science markets. You'll work across Biotage's innovative instrumentation portfolio, collaborate with global colleagues and technical teams, and support customers across the pharmaceutical, biotech, academic, clinical, food safety, and environmental sectors. As Biotage continues to expand its presence in India, this role offers excellent visibility, career development, and the opportunity to make a meaningful contribution to scientific progress.




This role combines technical expertise in life science instrumentation, commercial acumen, and strong people leadership to drive customer satisfaction, service revenue growth, and operational excellence across India.
Key Responsibilities:
- Manage and optimise the deployment of service executives across India to ensure efficient, high-quality service delivery.
- Improve service processes to enhance response times and high-quality delivery for Biotage instruments across the full portfolio.
- Develop contingency plans to address operational challenges and minimise customer downtime.
- Enhance the post-installation customer experience to drive repeat business and service contract renewals.
- Build and maintain strong relationships with pharmaceutical, biotech, CRO/CMO, academic, and government laboratory customers, while effectively managing escalations and resolving customer issues.
- Forecast an

📌 Service Manager (Mumbai)
🏢 Biotage
📍 Mumbai