Description
Primarily Roles & Responsibilities
- Maintain expert level of company product knowledge and application.
- Articulate technology and product positioning to both business and technical users.
- Provide design and specification development support to resellers, integrators, and distributors.
- Assist sales engineering with responding to functional and technical elements of RFIs/RFPs.
- Understand and convey customer requirements to other organizational functions.
- Perform technical/product training for internal team members and external customers/partners.
- Maintain accurate records of project plans, schedules, tasks, and reports in designated company databases/tools.
- Travel to project sites to perform deployment, set-up, commissioning, and training services.
- Configure and test network switches, AV, KVM, and other system components while also employing appropriate troubleshooting techniques for resolving network performance issues.
- Mentors and provides coaching/training for field service technicians. May assist with task management and performance feedback.




- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
- Identify customer's needs and sales opportunities to help maintain future growth.
- May assist product engineering with recent product evaluation, testing, and qualification.
- Prepares and delivers sales and technical training; leverages question-based selling strategies advancing clients in their buying process.
- Stay current with technologies and trends and incorporate this knowledge into products and solutions to solve customer problems.

Skills, Knowledge, Abilities
- Excellent written, verbal and listening communication with many diverse stakeholders
- Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind
- Experience or certifications in computer networking, signal switching, and visualization technologies.
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📌 Sr Sales Development Executive (Mumbai)
🏢 Black Box
📍 Mumbai