Role Overview

Responsible for L2/L3 support, administration, and troubleshooting of enterprise network security infrastructure, with a solid focus on Cisco & Palo Alto technologies, ensuring high availability and security of client environments.

Key Responsibilities (Essentials)

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Provide end-to-end support, troubleshooting, and administration of network security devices.

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Hands-on experience with:

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Cisco ASA 5500-X (with SFR modules)

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Cisco Firepower Series (1000 / 2100 / 3100 / 4100)

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FMC 1600 / FMCv

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Palo Alto Firewalls & Panorama

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Manage and support Cisco ISE (SNS 35XX series, version 3.0+).

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Configure, monitor, and troubleshoot IPSec & SSL VPNs.

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Understand and implement customer security policies on firewalls and security appliances.

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Participate in P1/P2 incident bridge calls and drive issue resolution within SLA.

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Independently handle remote troubleshooting and on-site support when required.

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Ensure proper documentation, reporting, and escalation management

Desired Skills

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Strong knowledge of network security architecture & best practices.





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Experience in multi-vendor environments (Cisco, Palo Alto).

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Exposure to managed services / enterprise support environments preferred.

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Ability to work in 24×7 support / critical incident scenarios.

Qualifications & Certifications

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B.E./B.Tech (Computer Science / IT / ECE preferred) or equivalent.

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Certifications such as:

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CCNA / CCNP Security

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PCNSE / Palo Alto Certifications

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Any relevant network/security certifications (preferred)

Key Result Areas (KRAs)

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Ensure high uptime and performance of network security infrastructure.

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Deliver timely resolution of incidents (especially P1/P2).

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Maintain accurate documentation, configurations, and reports.

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Adhere to SLA compliance and customer satisfaction benchmarks.

Additional Requirements

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Excellent communication and email etiquette.

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Strong problem-solving and analytical skills.

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Ability to work independently and

📌 Sr. Engineer-Network (Noida)
🏢 The Search House
📍 Noida