Description
What You'll Own
1. Account-Level Implementation Ownership
- Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support
- Be the single point of accountability for customer outcomes across your accounts, not a coordinator, not an escalation path
- Manage multi-stakeholder delivery without escalating to founders on routine decisions
- Handle scope changes, pushback, and at-risk implementations calmly and decisively

2. Workflow and Solution Design
- Translate complex customer requirements into scalable Unifize configurations across multiple modules
- Lead discovery, ask the right questions before touching a configuration
- Anticipate edge cases, validate requirements, and design for scalability, not just functional delivery
- Push back on customer requests when the proposed approach will not scale, and document the decision

3. Execution Quality and Documentation
- Drive documentation hygiene and validation readiness across all assigned accounts




- Review and maintain quality standards for work produced by Junior ILs and Implementation Executives
- Produce account-level handoff summaries that CS can pick up without follow-up
- Build playbooks, templates, and checklists the team actively uses, not shelf documents

4. Customer Delivery and Stakeholder Management
- Run steering meetings, align senior stakeholders, and manage expectations without Leadership involvement
- Communicate progress, risks, and decisions clearly, surface problems early, not after deadlines have passed
- Maintain customer relationships through complexity and pressure

5. Junior Implementation Lead Mentorship
- Provide structured coaching to Junior ILs: documented goals, regular check-ins, and measurable development
- Develop Junior ILs from module-level ownership toward account-level readiness
- Review Junior IL deliverables and give actionable feedback, not just approval or rejection

6. Implem

📌 Senior Implementation Lead (Bengaluru)
🏢 Unifize
📍 Bengaluru