Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
- Job Description
-
- · First line of support to answer customer inquiries and issues
- · Ensure our applications are running smoothly for multiple jurisdictions and sites
- · Ensure data transfer processes are running as expected
- · Troubleshoot customer reported issues, data issues and application issues and manage them within stated support
- guidelines.
- · Interact with internal and external teams on a regular basis
- · Proactively design and implement best practices for systems support and performance
- · Position will have tasks to perform outside of business hours on nights and weekends
- · Provide lottery software application operation and support for customers
- · Track and ensure the continuity of issue resolution and other tasks
- · Handle, register, follow up and resolve incoming service request and incidents
- · Monitor lottery system components and events
- · Constant communication and support to other involved resolver units and partners
- · Participate in calls in case of outage
- · Create reports
Required
- BE in Computer Science or related streams (or acceptable equivalent) and proven track record with 2 to 4 years of experience
- Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL)
- Ability to manage a production platform
- Can work solo or in small teams with minimal guidance
- Windows server a
📌 Technical Support Engineer (Bengaluru)
🏢 Scientific Games
📍 Bengaluru
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