Job Title:Zonal Manager - Customer Service – Mumbai

Job Description:Job Title: Zonal Manager - Customer Service – Mumbai

As the Zonal Manager for Customer Service in HVAC Services, you will be responsible for overseeing the customer service operations within your designated zone. Your primary focus will be on ensuring the highest levels of customer satisfaction by managing service delivery, resolving issues, and driving continuous improvement initiatives. You will work closely with internal teams, service technicians, and external stakeholders to uphold service standards, meet KPIs, and drive business growth.

Job Responsibility

Customer Service Management:

• Lead and supervise the customer service team within your designated zone, ensuring adherence to service standards and protocols.

• Establish and maintain effective communication channels with customers to address inquiries, concerns, and feedback promptly.

• Monitor service performance metrics, analyze trends, and implement corrective actions to enhance service quality and customer satisfaction.





Technical Support and Issue Resolution:

• Provide technical expertise and guidance to resolve complex service issues related to HVAC projects, ensuring timely resolution and minimal disruption to customers.

• Coordinate with service technicians, engineers, and third-party vendors to expedite problem resolution and ensure service delivery meets contractual obligations.

• Conduct root cause analysis of recurring issues and implement preventive measures to minimize future service interruptions.

Team Leadership and Development:

• Recruit, train, and develop a high-performing customer service team & coordinators, fostering a culture of accountability, collaboration, and continuous improvement.

• Conduct regular performance reviews, provide feedback, and support career development initiatives to enhance the skills and competencies of team members.

• Foster a positive work workplace that promotes employee engag

📌 Hiring For Zonal Manager (Mumbai)
🏢 Lisa HR Consultancy
📍 Mumbai