Description
Job Title: Microsoft 365 Subject Matter Expert (SME)
Department: Information Technology
Location: Godrej Centre, 8th Floor, Old Madras Road, Binnamangala, Mahadevapura Hobli, Bengaluru - 560038
Reports To: Director, Digital Workspace
Employment Type: Full time, Hybrid
Job Overview
We at Fortive are looking for a proactive and technically deep Microsoft 365 Subject Matter Expert to support, optimize, and secure our collaboration ecosystem. This hands-on role focuses on ensuring platform stability, resolving complex incidents, and driving automation, while working closely with architects and managed service providers. The ideal candidate will play a critical role in maintaining a seamless, secure, and scalable Microsoft 365 environment for our global stakeholders.
Key Responsibilities

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Incident & Problem Management

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Troubleshoot complex technical issues related to Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in line with organizational security policies.

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Track service health, monitor incident notifications,



and collaborate with Microsoft Support on escalated cases.

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Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams.

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Facilitate user onboarding, offboarding, and account lifecycle management.

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Contribute to root cause analysis and continuous service improvement initiatives.

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Platform Administration

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Administer SharePoint Online site collections, access controls, and storage quotas.

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Work alongside the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications.

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Conduct regular platform cleanup and governance activities to maintain tenant security and compliance.

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Support the deployment and address support issues related to Microsoft 365 Copilot and other AI initiatives.

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Automation & Operational Efficiency

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Develop PowerShell scripts for bulk administration, reporting, and automation tasks.

📌 Microsoft 365 Subject Matter Expert (Bengaluru)
🏢 Fortive
📍 Bengaluru