We’re an AI-first SaaS company leveraging the latest advancements in Generative AI. We are proud to build a world-class employee support Agentic AI solution that is disrupting ITSM and HR operations. Rezolve.ai is recognized by Gartner and Forrester for its rapid adoption and end-user advantages. We are in an exciting growth phase and are looking for experienced, ambitious professionals who want to accelerate their own career goals and ours.
Job Title- Customer Success Associate
Job Type- Full-Time
Location- Remote - India ( EST Time zone 5pm - 2 am )
Shift- EST Hours, Preference- preferably from ITSM companies, chatbot solution providers, or SaaS-based organizations. It would be ideal if the candidate has prior experience working in Service Desk environments and has then moved into a Customer Success role. Some ideal companies to target include Freshdesk, Zendesk, ServiceNow, Moveworks, Aisera, or any similar platform-based SaaS companies in the ITSM or chatbot space.
Roles and Responsibilities
- Onboarding & Training:
Lead the onboarding process for new clients, ensuring a smooth transition onto the Rezolve.ai platform by understanding client needs, configuring the platform, and providing comprehensive training to key stakeholders.
- Client Relationship Management:
Develop and maintain strong relationships with clients, acting as the primary point of contact for inquiries, issues, or support needs. Regularly communicate with clients to understand evolving requirements and ensure satisfaction with Rezolve.ai services.
- Strategic Guidance:
Serve as a trusted advisor, offering strategic guidance on maximizing value from Rezolve.ai. Identify opportunities for improvement and provide recommendations tailored to clients' specific goals and objectives.
- Platform Expertise:
Develop a deep understanding of the Rezolve.ai platform, features, and functionalities. Stay updated on product enhancements and effectively communicate changes to clients to ens