Function

IT
Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Role
- Operate and enhance ServiceNow Event Management for a high-performing ITOC function.
- Improve alert quality through correlation, dedup, noise reduction, and AI-assisted triage.

Key Responsibilities
Event Management Operations (ITOC)
- Monitor event and alert queues; perform triage and escalation.
- Ensure operational runbooks for:
- alert acknowledgement
- assignment
- resolution feedback loops





Event Management Engineering & Optimization
- Configure and maintain:
- event rules, alert aggregation, correlation policies
- routing logic, alert enrichment, CI/service association
- Integrate monitoring tools:
- build/maintain connectors and ingestion patterns
- ensure correct mapping to CI/services

Noise Reduction & Service Impact
- Continuously tune event ingestion:
- deduplication, suppression windows, threshold controls
- Improve “actionability”:
- attach CI context, owners, service impact, runbook links

AI / Agentic Expectations
- Use AI-assisted ops patterns to:
- identify alert storms and clusters
- suggest correlation improvements
- auto-enrich alerts with context (CI/service ownership, recent changes)
- Support agentic automations:
- automated remediation workflows (with approvals/guardrails)
- self-healing triggers for common repeated events

What you'll Bring
- 5-7 Years of Robust ServiceNow Event Management knowledge (aler

📌 ITOM Administrator (Hyderabad)
🏢 Hitachi
📍 Hyderabad