Overview: Our client is a leading digital technology and customer experience services company known for its agility, innovation, and focus on client outcomes.
- Job Responsibilities:
Ability to work in a highly dynamic TAC (Technical Assistance Center) setting with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Check the case queue and clear the cases in it before the end of the shift
- Help customers with Netskope products and services.
- Update ZD with case updates and set SLA accordingly
- Manage caseloads & backlog in a timely manner, drive them for a closure
- Take ownership for problem resolution, problem reproduction and escalation.
- Escalate cases to the L2 team whenever required with proper documentation

Technical Skills:
- Excellent Communication Skills.
- Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues




- Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
- Familiarity with DLP and Encryption gateways.
- Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
- Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
- International Support experience preferable.
- CCNA certification is preferable

Desired Profile:
- Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.
- Should have good communication skills
- Have a strong network security experience
- Experience in the IT / ITES sector preferably with expertise in network security domain
- Bachelor of Science in

📌 Network Security Engineer (Chennai)
🏢 Jobskey Consultancy
📍 Chennai