Job Description:

Job Purpose:

To design, deliver, and evaluate sales training programs that enhance the selling skills, product knowledge, and customer engagement abilities of front-line banking staff, ensuring achievement of business targets and superior customer experience.

Key Responsibilities:

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Training Delivery

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Conduct classroom, virtual, and on-the-job training sessions for Relationship Managers, Branch Sales Officers, and other sales staff.

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Train employees on banking products (CASA, loans, insurance, investments, credit cards, etc.), sales processes, and customer handling skills.

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Facilitate role plays, simulations, and practical exercises to improve real-world selling capabilities.

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Training Content Development

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Design training modules, presentations, and learning materials aligned with sales strategies and regulatory requirements.

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Customize programs based on business needs, product launches, and skill gaps.

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Performance Enhancement

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Work closely with sales managers to identify capability gaps and create tailored training interventions.

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Coach employees individually for improving pitch, cross-sell/upsell techniques, and objection handling.

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Assessment & Feedback

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Evaluate participants through tests, assessments, and performance in role plays.

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Provide constructive feedback and track improvement over time.

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Prepare post-training reports and share insights with sales leadership.

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Stakeholder Management

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Collaborate with product teams, compliance, and sales leaders to ensure accurate and updated training delivery.

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Partner with HR for employee development plans.

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Compliance & Quality

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Ensure training content complies with banking regulations and internal audit standards.

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Promote ethical sales practices and customer-centric selling.

Key Skills & Competencies:

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Solid knowledge of banking products and sales processes.

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Excellent communication, presentation, and facilitation skills.

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Ability to inspire and moti

📌 Sales Trainer (Mumbai)
🏢 Acura Solution
📍 Mumbai