Location: Ahmedabad
Job Type: [Full time / Part-Time / Contract]
Department: Retail Banking / Call Center
Experience Required: [e.g., 1–3 years preferred]
Salary: [Insert Range or "As per industry standards"]
Key Responsibilities:
-
Answer inbound customer calls and assist with banking inquiries and transactions.
-
Make outbound calls to promote banking products and services.
-
Provide accurate information about account balances, loan details, interest rates, and branch locations.
-
Handle customer complaints and escalate complex issues when necessary.
-
Educate customers on digital banking tools such as mobile apps and online banking.
-
Maintain customer records and log all interactions in the CRM system.
-
Achieve monthly call handling and sales targets as defined by the department.
-
Follow compliance regulations, bank policies, and data privacy standards.
-
Support customers in account opening, card requests, and other basic banking services.
-
Participate in training sessions to stay updated on new products and procedures.
Requirements:
-
High school diploma or bachelor's degree in any field.
-
Prior experience in a customer service or banking call center role preferred.
-
Strong communication and interpersonal skills.
-
Ability to multitask and handle pressure in a fast-paced environment.
-
Basic computer literacy and knowledge of banking systems is an advantage.
-
Fluency in [Insert Required Language(s)].
📌 We Are Hiring Telebanker In Ahmedabad
🏢 Mspire Ventures
📍 Ahmedabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.