Job Responsibilities:
- Lead and manage operational strategy for all budget and mid-scale hotel properties
- Implement SOPs and best practices to standardize operations across properties
- Ensure consistent service delivery across Front Office, F&B;, Housekeeping, Engineering, and Support departments
- Monitor key operational metrics and drive improvement initiatives
- Drive revenue growth, cost control, and profitability across properties
- Oversee budgeting, forecasting, and P&L; management in coordination with finance teams
- Analyze financial performance and implement corrective strategies to meet targets
- Monitor guest feedback, reviews, and satisfaction scores for service improvement
- Conduct quality audits and implement corrective action plans
- Lead, mentor, and support Unit Heads / Property Managers across properties
- Build a performance-driven culture through training and employee engagement
- Ensure compliance with brand standards, licenses, safety protocols, and legal requirements
- Support corporate Sales & Marketing teams to drive occupancy and revenue growth
- Assist in corporate contracts, partnerships, and local tie-ups
- Support current hotel openings, pre-opening operations, and property integration
- Drive innovation and continuous improvement in operational processes
Qualification:
- Bachelor’s degree in Hotel Management / Hospitality / Business Administration
- MBA / PG Diploma in Hospitality or related field (Preferred)
Experience:
- Minimum 7+ years of hotel operations experience in budget/mid-scale hotels
- Minimum 5+ years experience in senior leadership role with multi-property oversight
- Proven track record in improving operational performance and profitability
Requirements / Skills:
- Strong leadership and team management skills
- Excellent financial acumen with P&L; ownership experience
- Stro