This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.
An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company.
2. REPORTING RELATIONSHIPS
Reporting to
Direct Reports
Divisional Manager (Service - Urbanite)
NIL
3. INTERACTION WITH STAKEHOLDERS
Internal
External
Direct
- Service Training team
- Service Support team
- Sales team - Spares team
- Plant team
- R&D; team
- Network Development team
- Dealerships
- BAFL, Other financers
4.
JOB REQUIREMENTS
Educational Qualifications
Essential: Any graduate from a premier institute.
Desired: B.E./B. Tech. in Electrical/ Electronics Engineering
Work Exp
Min: 3
Max: 8
Industry Specification
Preferably Automotive - 2W/3W/4W
Need for travel
High
75%
5. KEY COMPETENCIES
Technical/ Functional
- Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
Behavioural
- Continuously raise the bar
- Ensure results with speed
- Meet customer expectations
6. KEY RESPONSIBILITIES
Provide product quality feedback and interface with R&D;/plant/vendor teams to resolve issues, if any
Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
Develop and maintain dealership service workshop standards through established guide
📌 Area Service Manager, Kolkata (India)
🏢 Bajaj Auto
📍 India
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