What we want to accomplish and why we need you?
Haptik is a leader in Conversational AI, offering commerce, marketing and customer care solutions, having reached over 500 million devices, and processed over 10+ billion AI driven interactions over the past decade. Haptik has been at the forefront of the AI revolution, which today is at the center of the world’s attention. We have built a robust set of technology and tools that enables both enterprises and SMBs to engage better with consumers. With a 250+ strong team, including some of the finest minds in the industry, Haptik is truly poised to lead the AI paradigm shift for many decades to come.
What will you do every day?
- Design, build, and maintain high-performance, scalable, and secure backend services that power Haptik’s conversational AI products.
- Own the complete lifecycle of features — from requirements gathering, technical design, development, testing, deployment, to monitoring in production.
- Write clean, efficient, maintainable code and perform peer code reviews to uphold engineering excellence.




- Work closely with cross-functional teams — Product, QA, DevOps, and Client Engineering — to deliver features that create real impact for enterprise customers.
- Identify system bottlenecks, troubleshoot production issues, and drive continuous improvements in performance and reliability.
- Contribute to architectural discussions and influence decision-making with strong technical judgment.
- Ensure industry-best practices in CI/CD, security, observability, and documentation.
- Mentor junior engineers and help uplift the overall technical strength of the team.
- Stay curious, bring recent ideas, and help shape the evolution of Haptik’s backend technology stack

Ok, you are sold, but what are we looking for in the perfect candidate?
- Strong backend fundamentals with proficiency in Python.
- Experience building and scaling distributed, event-driven, and microservices architectures.
- Solid knowledge of databases -

📌 Software Engineer, Backend (Mumbai)
🏢 Jio Haptik
📍 Mumbai