About the Job
The Technical Research Analyst plays a key role in ensuring high-quality service delivery with every interaction. This position requires the analyst to quickly learn and maintain comprehensive knowledge of our partners' brands, philosophies, products, promotions, and processes. This role will also foster qualified and personal development through ongoing performance evaluations, training, and structured career pathing plans.

As a Technical Research Analyst, You Will…

Identify product issues and improvement opportunities.
Analyze data to understand emerging trends to either suggest improvements or escalate this to the product team.
Coordinate end-to-end incidents by identifying and reporting to the appropriate teams to reduce the impact on business and operations.
Serve as a point of contact for Partner Escalations.
Conduct an incident review and follow up on action items.
Identify and triage via issue discovery and prioritization for large-scale issues.
Use critical thinking to develop solutions to improve business performance and partner success.




Identify product and tool issues, bugs, and other improvement opportunities.
Reproduce Issues and capture logs as needed.
Help Tier 1 & Tier 2 with any tool issues and help address escalations.
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings.
Provide information and place appropriate notes in the system indicating what action was taken, or needs to be taken, for issues and incidents reported.
Ensure policies and procedures are followed on all tickets.
Handle VPN/Proxy Issues, Geo Filtering, and speed bump issues.
Serve as the main touch point for app launch and streaming escalations on all device platforms.
Assess the scope and impact of product-level outages by assigning severity to our product outages and involving other PODs/teams as needed.
Maintain thorough knowledge of systems so that the information can be researched and proper information

📌 Technical Research Analyst (Hyderabad)
🏢 In Touch
📍 Hyderabad