Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions currently have a fantastic opportunity for a Professional Service Consultant to be based in Kolkata, India

About Everbridge:

Everbridge are committed to keeping people safe and businesses running. Faster Founded in 2002 in the aftermath of the tragic event of 9/11, Everbridge’s mission is keeping people protected amid critical situations. Our Critical Event Management solutions are used by over 4,000 organisations, protecting over 500 million people globally. Our team of 500+ dedicated employees make a difference during the most difficult times and challenging situations.

Responsibilities:
- Acting as a technical lead in support of large solution deployments
- Scoping field customisations and delivering functional specifications for integrations to third party systems
- Demonstrating Everbridge REST API and answering detailed technical questions about product capability and delivery infrastructure
- Providing training and producing support material as required




- Responding to functional and technical elements of RFIs/RFPs
- Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations
- Perform new client set up and configuration
- Effectively and efficiently train new clients to use the application
- Provide support services, develop solutions and educate clients in the various stages of the product implementation cycle
- Document all client calls, emails and any other communication and enter the information into the Client Care CRM (salesforce.com)
- Ensure proper and consistent communication of status to the client
- Review and understand client use cases to understand the client’s business, successfully integrating client needs with product offerings and solutions.
- Act as the client’s technical advocate within the company
- Occasional after hours and weekend availability to support on-call sc

📌 Professional Service Consultant (Kolkata)
🏢 Everbridge
📍 Kolkata