Roles and Responsibilities:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk to clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Proactively work with the wider Technology Department team, contributing to the delivery of the ICT Plan.
- Escalate issues to other members of the Support team,



Network/Systems Administrator or IT Manager as needed.
- Undertake other activities or tasks as directed by the IT Manager.
- Respond to requests for help, and provide training for staff and students, in a way which fosters confidence and literacy with technology.
- Support the ICT Service Desk by responding to tickets, answer phone calls and walk-ups, physically visiting staff and students, and other administrative tasks as needed. Creation, maintenance, and support of Parent Portal Accounts.
- Follow and proactively contribute to the policies and procedures of the Technology Department.

IT Skills and Experience
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Valuable knowledge of MS Office tools installation & troublesh

📌 IT Support Engineer_ (Bengaluru)
🏢 Axiom Technologies
📍 Bengaluru