Responsibilities
Application Configuration & Testing: Configure Salesforce applications according to the solution design. Take responsibility for the configuration process, including unit testing, UAT support, deployment, and post-go-live hypercare support to ensure the solution is working optimally.
Requirements Gathering & Solution Design: Actively engage with clients to drive requirements gathering and solution design. Work closely with business stakeholders to align the Salesforce implementation with business goals and processes.
Adhere to Implementation Methodology: Follow and enforce the Shiftlogic.io Implementation Methodology (S.I.M.) to ensure structured, consistent, and effective project delivery from start to finish.
Process Best Practices: Ensure adherence to process best practices, including regular check-ins, documentation, and status updates. Maintain high standards for project management and ensure all stakeholders are informed.
and org strategies to support project goals and ensure smooth transitions during the implementation phase.
Documentation & Knowledge Transfer: Effectively document solution designs, configurations, and any customizations made within the Salesforce platform. Lead knowledge transfer (KT) sessions with clients to ensure they can manage and optimize the solution post-implementation.
Collaboration & Issue Resolution: Work closely with Solution Architects and other consultants to complete the construction and build of the solution. Identify potential roadblocks early and collaborate with the wider Shiftlogic.io team and project managers to resolve issues efficiently.
Customer Engagement & Decision Guidance: Effectively communicate with clients at all levels, including C-suite, presenting solution designs and guiding clients on the right decisions, even when difficult conversations are required.