- Manage the design, implementation, maintenance, and continuous improvement of the BMC remedy, ensure the remedy availability, continuous operational support, and any required development and customization to satisfy business requirements.
- Remedy Architecture & Design: Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities.
- Development & Customization: Lead development of Remedy applications, workflows, forms, and integrations to meet specific business needs.
- Administration & Maintenance: Manage Remedy setting, ensuring availability, performance, and security, applying patches and upgrades.
- Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making.
- Team Leadership: Leads and mentors a team of Remedy developers, administrators, and analysts, fostering collaboration and high performance.
- Perform other responsibilities as required by higher levels of supervision
Qualification:
- Bachelors Degree in Information Technology ,Telecommunications or equivalent from an accredited university
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Work Experience:
- 6-8 years of experience in Remedy with at least Three (3) years in a supervisory role for lead level
- A minimum of Four (4) years of experience in Remedy a related field for Specialist level