Description
The Account Manager will be responsible for cultivating relationships with senior stakeholders, influencing decision-making, and ensuring alignment between client objectives and EXL service offerings. A successful candidate will have demonstrated experience in building and maintaining strong relationships with senior executives, as well as proven success in managing complex sales cycles and achieving revenue targets. Oversee deal structuring, negotiation, and execution to support business expansion. Collaborate with delivery, solutioning, and domain teams to ensure seamless execution and client satisfaction.
The Account Manager/Client Executive will collaborate across internal and external teams to deliver the full spectrum of EXL’s service offerings—namely Data Management, Digital Engineering, Analytics, and AI, Revenue integrity services, F&A; Ops and Domain ops —ensuring solutions are aligned with client goals and deliver measurable business value. The focus will be on scaling growth, managing complex deals,
and transforming traditional client relationships into strategic partnerships.
Responsibilities
Strategic Account Growth & Business Development:
- Orchestrate the vision and strategy for growth within key elements of strategic accounts, identifying new business opportunities and expanding relationships across subsidiaries.
- Lead efforts to capture recent business opportunities, driving revenue growth and increasing footprint within assigned strategic accounts and their subsidiaries.
- Develop and execute comprehensive account plans to achieve revenue targets, ensuring that deliverables are met and client expectations are exceeded.
Client Relationship Management:
- Build and maintain strong relationships with senior stakeholders (CXOs & business teams), ensuring alignment between client objectives and EXL’s services.
- Serve as the primary point of contact for key client accounts, ensuring smooth communication and execution of client initiatives.
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