The ideal candidate is a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships.
Commitment to our people is our real strength and the key to success.
Company size: 1,000+ employees
Job title: Assistant Operations Manager (Hindi / English Speaking)
Working Location: Kolkata, India
Job Description:
Our International company is seeking 1 Assistant Operations Manager in India. Ideal candidates can adapt and are well-known for quick-moving and last-moment change.
Main Responsibilities:
- Supervise and manage a team of operations staff.
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Provide leadership and guidance to ensure the team meets performance targets and KPIs.
- Implement and oversee changes to streamline processes and enhance productivity.
- Liaise with clients to understand their requirements and expectations.
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Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations.
- Conduct regular quality audits to identify areas for improvement and provide feedback to the team.
- Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge.
- Use data-driven insights to make informed decisions and implement strategies for improvement.
- Optimize resource utilization to meet operational goals.
- Address and resolve operational issues promptly.
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Ensure compliance with industry regulations, company policies, and client requirements.
- Foster a culture of continuous improvement and innovation within the operations team.
- Implement best practices and stay informed about industry trends to remain competitive.
Job Requirement:
- At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup.
- Fluent in English. At least C1 level.
- Managed at least 50-100 staff across multiple lines of busin