The Product Management Support Associate serves as a critical bridge between our technology solutions and end users. This role involves troubleshooting technical challenges, managing smooth product rollouts, and ensuring our tools effectively drive business success through proactive support and clear, consistent communication.
The Product Management team oversees a diverse suite of technology solutions within IntouchCX and serves as the primary liaison among business stakeholders, end users, and development teams. We are a team passionate about solving problems, strategic planning, and leveraging technology to achieve business goals. We look for collaborative individuals who enjoy technical troubleshooting and are eager to help others thrive by optimizing our software's impact.
As a Product Management Support Associate, You Will…
Support the Product Team with rollouts and implementation of current products and features.
Use your understanding of the business needs to implement support solutions.
Act as the primary point of contact for supporting product end users.
Contribute to training implementation and communications for new product features and improvements.
Provide hands-on support to end users through the Jira ticketing process and direct communication.
Gather and action feedback from end users to the Product team and other stakeholders
Solicit ideas for new features and improvements.
Flag bugs and business logic errors to the developers and Product Managers.
Communicate updates and fixes to users, including any required temporary workarounds
Encourage the use of support channels and identify the need for any needed updates to product support.
Assist with measuring the proficiency and usage of IntouchCX products by users and develop/execute plans to work to improve those metrics.
Work closely with developers and Product Managers to understand how the products work, how they are changing, and what is in development.
Responsible for pri
📌 Product Management Support Associate (Bengaluru)
🏢 In Touch
📍 Bengaluru
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