Harvard Business Publishing (HBP) – the leading destination for cutting-edge management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you

The opportunity

The Customer Success Manager (CSM) – Middle East will be instrumental in expanding HBI’s presence across this important and rapidly evolving market – playing a key role not only in supporting customers, but in helping to shape and scale HBI’s footprint across the Middle East.
In close partnership with Sales, this role serves as a trusted advisor for professors, administrators, and deans — supporting onboarding, training, and ongoing engagement to ensure customers across the Middle East achieve their goals through effective adoption and sustained use of HBI products.

The CSM– Middle East will serve as the principal operational lead for regional implementations and strategic initiatives. With a strong focus on execution and driving customer outcomes,



the CSM will advocate for the goals of our customers, strategize on how to help them meet those goals, and provide support to meet those outcomes. This includes developing deep product expertise and the ability to clearly articulate the value and use of HBI’s digital product portfolio. Through a combination of one-to-one and one-to many interactions, the CSM will ensure seamless customer experiences and measurable impact that drive both growth and long-term loyalty.

This role requires a sharp focus on operational excellence and proactive management of customer deliverables and support. The ideal candidate brings a strategic approach to customer relationship management, ensuring that daily interactions contribute to long-term satisfaction, retention, and impact. Success in this role requires a strong understanding of the customer lifecycle, exceptional communication and presentation skills, and the ability to engage diverse stakeholders. The id

📌 Customer Success Manager, Middle East (Gurugram)
🏢 Harvard Business Publishing
📍 Gurugram