We are seeking a dynamic, client-facing User Success Leader to drive adoption, engagement, and business value for our Prism platform—an AI-powered CX intelligence and analytics solution.
This role sits at the center of client relationships, Insight delivery and storytelling, and product adoption and expansion.
The User Success Leader will act as the bridge between data, insights, and client impact, ensuring our partners not only understand Prism outputs but confidently act on them to improve their business.
This is a consultative, analytical, and execution-focused role.
As User Success Leader, You Will…
Serve as the primary point of contact for Prism clients.
Build robust relationships with stakeholders across:
Operations.
CX / Customer Service.
Analytics / Reporting.
Client Partners.
Lead recurring meetings:
Weekly Business Reviews (WBRs).
Monthly / Quarterly Business Reviews (MBRs/QBRs).
Ensure clients are aligned on goals, priorities, and outcomes.
Translate Prism data and analysis into:
Clear, executive-ready insights.
Actionable recommendations.
Package insights across:
Contact drivers.
Customer sentiment and resolution.
Operational friction (people, process, tools).
Tell a compelling story that connects data → business impact:
Cost savings.
Revenue opportunities.
Customer experience improvements.
Drive adoption and effective usage of Prism dashboards and insights.
Train users on how to interpret data and how to apply insights to their operations.
Build client confidence in:
AI-generated insights.
Reporting outputs.
Identify gaps in adoption and proactively address them.
Coordinate onboarding of new clients, including:
Data access and integration tracking.
Timeline management.
Deliverables and milestones.
Maintain clear documentation of:
Client configurations.
Reporting setups.
Key initiatives and action plans.
Partner with internal teams (Product, Data, Prompt Engineering) to ensure delivery aligns with clien
📌 User Success Leader (Hyderabad)
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📍 Hyderabad
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