This position is responsible for the design, development, and maintenance of Dynamics 365 application. As a Techno-Functional Analyst you will closely align with our Dynamics Engineer to build, test, implement, support, and document solutions based off strategic Retail / Finance / HR initiatives set by Sr. Product Manager and Sr. Director of Business Products.
Responsibilities:
· Gain thorough understanding of the applications technical architecture. Provide subject matter expertise for all data tables and integrations to 3rd party systems.
· Use working knowledge of SQL, X++, and DMF to take on small-to-medium sized projects.
· Collaborate with the business stakeholders (finance / retail) and project team to gather in-depth understanding of business operations and business needs.
· Participate in analysis with project team to develop requirements for configuration, customization, and implementation. Create and maintain necessary technical and functional documentation.
· Implementing and maintaining standards for the Business Systems team consistent with IT policy, processes, and associated standards. This includes program change compliance and maintaining necessary cloud upgrades in Lifecycle Services.
· Responsible for Level 3 support of program defects, hardware and software applications, and security systems to resolve operational issues and restore services for various business applications. (ERP, CRM, HRIS, etc.)
· Participate in testing, quality management reviews and training including designs, prototypes and other work-product to ensure the requirements are fulfilled.
· Manage and create end-user training procedures. On occasion, might need to train QA team or business on any current or added functionality in the system along with normal system operation training.
Qualification:
· Bachelors degree required, masters degree is preferred
Experience and Skills required:
· 5+ years of Dynamics 365 project experience preferably working