Responsibilities
- Integrated Operations Management
- Adopt and implement IT polices at the site in alignment with the business direction and Adani ITIL framework
- Ensure ongoing compliance to IT policies and protocols & get sign-offs for any exceptions or non-compliance
- Establish and maintain backup/ recovery measures for exigencies, in line with Crisis Management and Disaster recovery plans as part of overall Business Continuity framework
- Systems, Application & Networks Availability & Performance and Operations Review
- Lead effective deployment of IT assets, systems, procedures and processes with respect to consistency, reliability and effectiveness
- Oversee performance and capacity of site IT services and solutions and ensure adherence to IT service level agreements; Resolve and escalate issues in case of non-adherence
- Evaluate and report service-level attainment at the site as per established frameworks and metrics; Escalate issues where necessary




- Conduct partner performance reviews from an operational perspective with respect to agreed SLAs and escalate deviations if any; Provision adequate partner support for smooth operations
- Lead development / up-gradation of site IT systems, procedures & processes to cater to evolving needs and enhancing effectiveness and efficiency of operations
- Security Operations & Disaster Recovery Management
- Implement processes and systems for maintaining security of IT solutions and services in line with standard operating procedures
- Ensure prompt resolution/ escalation of security incidents; Record and maintain log of security incidents and exception handling
- Establish and maintain backup/ recovery measures for exigencies, in line with Crisis Management and Disaster recovery plans as part of overall Business Continuity framework
- Demand Management & Procurement
- Facilitate demand management analysis by capturing demand for infrastructure/ application related IT services and solutions at the site and identifying

📌 Senior Manager (Guwahati)
🏢 Adani
📍 Guwahati