We are seeking a detail-oriented and proactive IT Support Engineer/Technical Support Specialist with a background in IT support to oversee and support the day-to-day IT operations of our organization. This role is ideal for someone with strong technical know-how, excellent problem-solving abilities, and a passion for delivering reliable IT solutions in a dynamic, international environment.
The successful candidate will provide L1/L2 line support and as an escalation point within the Development and Service Desk team, providing advanced technical support, and ensuring smooth IT operations across the organization. The role requires deep technical knowledge in Microsoft 365, Azure AD, and Intune, Virtualization, SharePoint Admin alongside robust problem-solving and communication skills.

The successful candidate will ensure the efficient functioning of applications, systems, and provide first/second line support to end-users. This role acts as the bridge between users, IT staff, and external vendors to maintain, upgrade, and manage software, and networks.

Key Responsibilities




- Support end users and act as the first point of contact for IT queries
- Provide technical support to users for hardware, software, and network issues.
- Utilize remote support tools and IT resources to resolve incidents and fulfil service requests; document solutions and contribute to knowledge base articles.
- Maintain and monitor IT systems, networks, and infrastructure to ensure optimal performance.
- Liaise with vendors and service providers to resolve technical issues.
- Maintain documentation for IT policies, procedures, and system configurations.
- Taking ownership of escalated service desk tickets and driving issues to resolution.
- Diagnose and resolve complex hardware and software issues for a diverse employee base.
- Train business users on IT systems, tools, and security protocols as needed.
- Work independently with minimal supervision, managing priorities and tasks effectively wh

📌 IT CF Application Support (Bengaluru)
🏢 Euronext
📍 Bengaluru