Description
Quick Highlights
- Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.
- Reports to: Head of Customer Success
- Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA.
Shifts: Rotational, including US time-zone support
- Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
- Location: In-office. Bangalore, India.
- Compensation: INR 15 – 25 LPA, depending on experience.
- Team: You’ll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
- Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption,



we’re scaling our Customer Success team to deepen relationships, increase automation ROI, and ensure long-term retention.

About the Role
As a Customer Success Manager at Richpanel, you’ll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You’ll act as a trusted advisor to CX and e-commerce leaders—connecting business goals with automation outcomes.
You’ll manage customers end-to-end—from onboarding to renewal—while helping shape Richpanel’s success playbooks, workflows, and processes. If you love solving business problems, influencing product strategy, and turning adoption into executive-level impact, this is the role for you.

Responsibilities
- Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth.
- Maintain

📌 Customer Success Manager (Bengaluru)
🏢 Richpanel
📍 Bengaluru