We are a leading study abroad company, helping students achieve their dreams of international education. We are looking for a proactive and personable Branch Executive to manage front desk operations and handle activities. As a Branch Executive, you will be the face of our office and the first point of contact for aspiring students and walk-ins.
About the role :
We are looking for a dynamic and student-friendly Branch Executive who can manage front-desk responsibilities and handle telecalling to support our counseling and sales team. You’ll play a key role in guiding students and parents with basic information and ensuring a smooth experience at our branch.
Key Responsibilities:
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Greet and assist walk-in students and parents
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Manage student appointments and maintain the counselor calendar
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Handle incoming calls and guide students to the right point of contact
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Maintain daily visitor logs and ensure the front office is well-organized and presentable
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Make outbound calls to prospective students who have shown interest in studying abroad (leads from website, events, or social media)
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Share accurate and basic information about countries, courses, and intakes
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Follow up on leads and schedule appointments for counseling sessions
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Maintain proper call logs and update lead data in CRM tools
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Handle basic queries over calls or WhatsApp and guide students to the appropriate counselor
Ideal Candidate Profile:
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Excellent communication skills in English, Bengali, and Hindi
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Prior experience in telecalling, counseling support, or front office roles is an advantage
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Confident, friendly, and student-oriented approach
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Solid phone etiquette and listening skills
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Basic knowledge of MS Excel, Google Sheets, and email communication
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Ability to multitask and remain calm under pressure