Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.
Job title:

Process Consultant-Operations
Job Description:

Education: Any Graduate

Experience:1-2 Years Claims Administrations - Voice Experience

Roles & Responsibilities:
- Possess basic knowledge of Claims Administrations - Non Voice
- Good reasoning and analytical skills
- Able to communicate fluently in the language required for the function/location
- Active listening skills
- Passion to learn
- Influencing skills




- Ability to comprehend the employee requirement well
- Adhere to attendance and punctuality norms
- Acquiring knowledge & skills of related areas of the process
- Processing claims/developing projects/handling calls, as per the process guidelines
- Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks
- Adhering to the SLA, and understanding Quality & Auditing parameters
- Meeting assigned productivity goals
- Understanding and adhering to quality standards
- Meeting TAT
- Mentor & coach recent members of the team based on requirement

Mandatory Skills:
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
- Ability to understand basic data and take appropriate action.
- Ability to drive individua

📌 Process Consultant-Operations (Bengaluru)
🏢 Sagility
📍 Bengaluru