Company Description

Quantanite is a specialist business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a team-oriented and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We are an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results. We have big dreams, and are constantly looking for new colleagues to join us who share our values, passion and appreciation for diversity.
The company is headquartered in London, with delivery centers in Dhaka (Bangladesh), Johannesburg (South Africa) and Thane (India). The current positions are for our Thane, India delivery center.

Job Description

● Lead end-to-end reviews and optimization of banking and financial business processes,



especially those related to lending workflows and loan lifecycle management systems (LMS).
● Conduct in-depth requirements analysis, particularly for commercial lending, retail loans, credit workflows, and digital banking transformations.
● Collaborate with stakeholders to gather functional and non-functional requirements related to LMS platforms, AI-based tools, and process automation.
● Prepare and maintain Business Requirement Documents (BRDs), Functional Specifications (FSDs), and user stories for projects involving loan origination, underwriting, disbursal, repayment tracking, and NPA monitoring.
● Drive the implementation and enhancement of AI-enabled banking solutions, including use cases like credit scoring models, automated decision engines, document verification, and customer behavior analytics.
● Effectively communicate plans, deliverables, and insights to cross-functional teams including Risk, Compliance, Operations, QA, WFM, Product, an

📌 Senior Business Analyst – Banking (Mumbai)
🏢 Quantanite
📍 Mumbai