Enterprise Technology Operations (ETO) is a Business Unit within Core Engineering focused on running scalable production management services with a mandate of operational excellence and operational risk reduction achieved through large scale automation, best-in-class engineering, and application of data science and machine learning. The Production Runtime Experience (PRX) team in ETO applies software engineering and machine learning to production management services, processes, and activities to streamline monitoring, alerting, automation, and workflows.
TEAM OVERVIEW The Machine Learning and Artificial Intelligence team in PRX applies advanced ML and GenAI to reduce the risk and cost of operating the firm’s large-scale compute infrastructure and extensive application estate. Building on strengths in statistical modelling, anomaly detection, predictive modelling, and time-series forecasting, we leverage foundational LLM Models to orchestrate multi-agent systems for automated production management services. By unifying classical ML with agentic AI,
we deliver reliable, explainable, and cost-productive operations at scale.
ROLE AND RESPONSIBILITIES In this role, you will be responsible for launching and implementing GenAI agentic solutions aimed at reducing the risk and cost of managing large-scale production environments with varying complexities. You will address various production runtime challenges by developing agentic AI solutions that can diagnose, reason, and take actions in production environments to improve productivity and address issues related to production support.
What you’ll do:
• Build agentic AI systems: Design and implement tool-calling agents that combine retrieval, structured reasoning, and secure action execution (function calling, change orchestration, policy enforcement) following MCP protocol. Engineer robust guardrails for safety, compliance, and least-privilege access.