Computer database and productivity software skills required
Proven history of successfully training employees in a variety of departments
Strong understanding of sales and customer service and engagement techniques
Demonstrated ability to maintain and work within a budget
KPI Knowledge also required
Communication and the ability to get along with people
Working knowledge of performance metric analysis
Knowledge in BTL/ATL for customer acquisition.
KRA - BM
Recruiting employees for the boutique is the boutique managers prime responsibility. He not only has to hire the right candidates for the boutique but also train them for their overall development. He must ensure that all the employees (BSE) contribute to their level best for the effective functioning of the boutique.
He must act as a robust pillar of support and stand by his team at the hour of crisis. It is his duty to acquaint his team members with the latest trends in market.
It is his responsibility to delegate responsibilities to his subordinates according to their specializations and extract the best out of them. The boutique manager must motivate his team members from time to time.
The boutique manager is responsible for maintaining the overall image of the brand. It is his duty to sensibly display the merchandise so that it immediately catches the attention of the customers. The boutique manager must ensure that his boutique meets the expectations of the customers and lives up to its predefined brand image.
He must ensure:
The boutique is kept clean
Product display is properly done and products do not get misplaced.
The boutique is well lit, ventilated and offers a positive ambience to the customers.
One of the major responsibilities of the boutique manager is to make the customers feel safe and comfortable in the boutique. It is his key responsibility to make sure that the customer leaves the boutique with a pleasant smile.