This position is based in Hyderabad or Gurgaon, India.
The area: Global Advertising and Product Operations
Users first is not just our motto for Google products -- our Sales teams embrace it, too. The Global Advertising and Product Operations team supports millions of small businesses around the world. As small business experts, we help get these local entrepreneurs on the map, and make sure that every dollar they spend on advertising helps grow their business. Our teams of account managers, strategists, coordinators and customer support specialists work together to create the right solution for each business, no matter its age or size.
The role: Workflow Manager, Ad Approval Operations
Working within our Advertising Operations function, you help the wider Global Advertising & Product Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs.
You continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your responsibilities range from managing advertiser accounts, developing compelling advertising solutions for brand advertisers, to developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing setting, and you have a strong desire to learn. You also boast experience in customer service, sales, marketing, or consulting.
As a Workflow Manager, you will contribute to leading a high-performing support team serving Google's advertisers across the world. This role involves manag